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Stephen Bourke: a voice for his co-workers
MEET Stephen Bourke – our first Service Tasmania CPSU Delegate.
He’s a Client Services Officer in the Hobart Service Tasmania shop, which involves face to face contact and also mentoring of junior staff. “Basically my job means having a sound knowledge of 600 or so government transactions on a wide range of topics.”
Service Tasmania has 27 shops around the state which provide a vital service to the Tasmanian public, allowing them to renew licences, register births and many more services. In some regions these shops also serve as a place to access Centrelink and other important services.
Stephen’s worked at Service Tasmania for 14 ½ years – 15 years in February next year in a range of positions. He knows this important public service operation well, travelling to shops around the state during his career.
A people person, Stephen is also a contact officer as well as a Delegate.
Before joining the CPSU he was a union member of a number of associations interstate.
“I joined the CPSU because I thought there was a need for membership – not only short term but long term.”
A recent Delegate, Stephen said he joined to help his colleagues.
“I signed up as a Delegate because my peers haven’t got a voice and it’s good to have someone who can talk to management at their level. So in that sense I’m a voice for them, for Service Tas”
He’s taken the Delegate baton in his stride, although it’s been quite a steep learning curve finding out about Delegate rights and other information about the role and the union.
“As a Delegate I convey information back about what’s happening to Members in the union. Also, without solicitation I want to say to the others I work with “hey, it’s not a bad thing to be in the union”. And that’s also what we’re doing with a noticeboard – people weren’t aware we got discounts with MyState or the discount shopping vouchers or movie tickets – they’re the little offside benefits of being a Member.
“A lot of people like to talk to a friend if they have an issue at work, and if that friend is also their Delegate, I can often help them too, because that’s what the CPSU does – help.”
Stephen now has a CPSU noticeboard in the Hobart office, and knows of another in the Southern region.
“That’s what I want to do now; I can’t see why every shop can’t have a noticeboard. CPSU membership forms are on the noticeboard in my office, so everyone can grab them.”
We welcome Stephen to the CPSU Delegate team and thank him for putting his hand up to help his peers.