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MyState & ME Bank help fire affected customers

THERE’S more help on the way for Tasmanians affected by the bushfires, with announcements from MyState and ME Bank.


TODAY MyState  announced an emergency assistance package for all customers affected, designed to ease the financial load on its customers.

Bank branches are also places where donations to the fire appeal can be made.


MyState Limited Managing Director, John Gilbert said the bank was contacting customers in the affected areas by SMS to let them know that we have an assistance package in place should they need it.


“Each of our affected customers would have been impacted differently by the fires, and they will have their own unique financial circumstances, so the assistance we provide will be tailored to their needs.”


Mr Gilbert said MyState customers who’ve lost their debit or credit cards in the fires can still access their funds to get cash if they have access to a MyState branch.


Emergency replacement cards can be ordered immediately at any branch or by calling MyState’s Service Centre on 138 001, usually arriving in 48 hours. Also MyState customers who hold CGU insurance purchased through MyState, and who need to lodge an insurance claim, should contact CGU directly on 13 24 80 – a 24 hour insurance claim hotline.


MyState assistance packages include:


  • Consideration to defer loan repayments for affected customers.


  • Swift hardship provisions response for loan customers whose incomes are affected as a result of the bushfires.
  • Waiving of establishment fees for business customers that need to restructure their existing business loans as a result of the fires.
  • Consideration of requests for emergency credit limit increases on overdraft accounts for affected customers.
  • Waiving of any redemption fees for customers needing to access their term deposit or investments ahead of the maturity date.
  • Waiving branch service fees where customers need to obtain over-the-counter services as a result of the disaster.
  • MyState’s credit card partner, Citibank, will consider hardship applications

MyState also  announced a donation of $50,000 to the Red Cross Bushfire Appeal.


ME Bank also announced it’s there to help customers during this difficult time.

The bank is in the process of mobilising a comprehensive strategy to assist its customers.  In the meantime if you know a relative, friend,  or work mate who’s experienced devastation and loss through this crisis and is a customer of ME Bank, please ask them to contact ME Bank State Sales Manager Peter Stone direct on 62 208913.



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