The Member Advice & Support Team (MAST) provides information, advice, training and representation to members on workplace matters.

MAST helps members to resolve workplace matters on a range of industrial issues including:

  • Flexible work arrangements
  • Performance management
  • Misconduct investigations
  • Workplace grievances
  • Award entitlements and enforcement
  • Classification
  • Return to work
  • Retirement
  • Selection reviews

For all new queries, please call CPSU Direct on (03) 6234 1708 or send an email to

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CPSU Member Advice and Support Team Service Policy (PDF 705KB)

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